1. General Policy
Randoenter aims to provide clear and transparent return and refund procedures. Our courses are designed to meet high standards of quality and user satisfaction. Refund requests are considered under specific conditions outlined in this policy. We encourage users to read this document carefully before enrolling in any course.

2. Eligibility for Refunds
Refunds are available only for courses that have not yet been accessed or started. Users must contact us within 14 days of purchase to request a refund. After this period or once the course has been accessed, refunds will not be processed. We will assess all refund requests on a case-by-case basis.

3. Process for Requesting a Refund
To request a refund, users should contact our support team via email. Please include your full name, course details, and reason for the request. Our team will review your request and provide a response within a reasonable timeframe. Approved refunds will be processed using the original payment method.

4. Non-Refundable Situations
Refunds will not be issued for courses already completed or partially completed. If technical issues prevent access to the course, we will work to resolve them promptly. Refunds will not be provided due to user dissatisfaction after course completion. We recommend reviewing course details thoroughly before purchasing.

5. Exceptional Circumstances
In rare and exceptional circumstances, we may consider refund requests outside the standard conditions. These cases will be evaluated individually at our discretion. Decisions made under exceptional circumstances are final. Users are encouraged to explain their situation clearly when submitting a request.

6. Processing Time
Approved refunds will be processed within 7 to 14 business days. The time it takes for funds to appear on your account may vary depending on your bank or payment provider. We will notify you once the refund has been issued. Please allow sufficient time for processing.

7. Changes to Policy
Randoenter reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page. Continued use of our services after policy updates implies acceptance of the changes. Users are advised to review this policy periodically.

8. Contact Information
For all refund-related inquiries, please contact us:
Address: 94 Bellwoods Ave, Toronto, ON M6J 2P4, Canada
Phone: +1 651 352 5861
Email: [email protected]